After the first quarter of 2023, the Hungarian Office for Translation and Attestation Ltd. (OFFI) met the expectations of the business plan approved by the Ministry of Justice, its owner, with a country-wide result of almost 104%, based on the monthly turnover for the first four months.
The period between January and April is close to 33% as a percentage of the full-year revenue plan. The performance of the central customer service at 52 Bajza Street, Budapest was outstanding, exceeding 110%. The regional centres in Szeged, Győr and Eger also achieved performance at or above 100% despite the increasingly challenging economic and global market conditions. OFFI provides its clients with traditional and digital (e-certified) translation and attestation services.
It has been providing high-quality translations in more than 90 languages and over 260 language pairs for decades. Translations for individuals, companies, law firms and public institutions are produced in accordance with ISO-certified processes and meeting tight deadlines.
Figure 1: Distribution of OFFI's turnover by customer segment 1
(January – April 2023)
OFFI's growing terminology database containing multilingual definitions ensures consistent and high-quality translations. In the first period of this year, in addition to residential orders which exceeded 38% of the total revenue, corporate customers accounted for 35%, while administrative and court translations added up to a further 26%. In terms of certified translations, English, French and German assignments account for 30% of the total for the period, and almost 90% of these certified and non-certified translations are completed using CAT tools.
In other languages that are increasingly in demand, such as Albanian, Basque, Belarusian, Bulgarian, Bosnian, Croatian, Czech, Dutch, Catalan, Moldavian, Montenegrin, Italian, Romanian, Polish, Serbian, Slovak, Spanish, Russian, and Ukrainian, nearly 40% are certified and more than 60% are non-certified. In the less prevalent languages, such as Arabic, Azeri, Chinese, Danish, Dutch, Estonian, Finnish, Filipino, Greek, Georgian, Hebrew, Hindi, Indonesian, Japanese, Kazakh, Korean, Kyrgyz, Kurdish, Latvian, Lithuanian, Malay, Mongolian, Norwegian, Persian, Portuguese, Slovenian, Swedish, Thai, Turkish, Uzbek, Vietnamese, and Swedish – certified translations are not yet made using CAT tools, and account for 30% of all certified translation orders fulfilled without computer-assisted translation software.
Figure 2: Distribution of OFFI's turnover by customer segment 2
(January – April 2023)
There is a variety not only in languages, but also the public sector: municipalities, prosecutor's offices, courts (tribunals), government bodies of the central administration (ministries), police stations, as well as public administration back offices use the high-quality language mediation services of the Hungarian Office for Translation and Attestation.
The state translation service won the Magyar Brands "Excellent Business Brand" award for the tenth time in 2022. The mission of the Magyar Brands programme is to raise awareness among customers and the business community about the services of the most successful Hungarian business brands.
The selection process is extremely complex and the winners are only eligible for this award based on the unanimous judgement of consumers and experts. In addition to high quality, financial stability and flexible customer service, OFFI has become a strong Hungarian brand. It serves its clients and partners with in-house terminology databases, translator quality assurance, trainee and mentoring programmes, and publications useful for translator training and terminology strategy.